OUR POLICIES
In today’s online shopping market, we believe transparency should be the highest regarded customer value. That’s why we’ve clearly outlined all of our store policies below. Feel free to reach out with questions.
OUR DELIVERY POLICY
How It Works
PLEASE PLEASE PLEASE Measure your openings in your houses, apartments and building.
We are NOT responsible for appliances that do not fit. However we do try to make adjustments to see if we can get your appliances through tight spaces. If we cannot fit the appliance through the doorways there will be a $40 Restocking Fee plus additional delivery charge.
We will give you a 30-45 minute Call & Text to let you know that we are on our way
to deliver your appliances. Please make sure that your answer either the call or the text
within 2-3 minutes so that your deliver can be confirmed.
If you miss our call or text your appliances will be returned to store and there will be a $50 delivery fee added to your account for your appliances to be re-delivered on the next available day.
IF YOU CANCEL YOUR DELIVERY THE DAY OF YOUR SCHEDULED DELIVERY DAY A $40 RESTOCK FEE WILL BE CHARGED TO THE ORDER.
RETURNS AND REFUNDS
How It Works
All appliances also include a repair or replace agreement within the warranty period. Customers must allow our technicians to evaluate and service the appliance. If an appliance cannot be repaired by our technicians, then we will replace that item with a similar appliance of equitable value or offer a refund on the item only, if a suitable replacement cannot be found.
Small appliances*** will be subject to a replace or refund warranty which does not include repair.
90 DAY MINIMUM WARRANTY INFORMATION
The Information You Need to Know
New* and Used appliances will be covered with a 90 Day warranty.
The First 30 Days includes parts and labor by our technicians. The next 60 Days your warranty becomes a limited warranty with only the labor covered.
YOU will be responsible for parts.
With delivery Service, New* and Used appliances will be covered with
a 30 Day full warranty which includes parts and labor by our technicians.
A 60 Day limited warranty with only labor covered by our technicians
will run consecutive to the full warranty.
*PICK-UPS & SELF-DELIVERY ON
NEW AND USED APPLIANCES
You will be covered by a 90 Day Limited Warranty for LABOR ONLY by our technicians.
The Client will be responsible for parts.
In most cases, a manufacturer’s warranty for one year
will also be included with new appliance purchases.
**New appliances refer to any appliances that have not been previously used by any consumer.
***Self delivery includes transportation or relocation of any appliance by the customer
from the store or the original location of delivery.
****Small appliances include dishwashers, mini fridges, microwaves, air conditioners,
outdoor grills, hot water tanks and the like.
*****Ice makers and specialized stove functions are not covered under any warranty.
REPAIR SERVICE POLICY
Repair services are also available outside of the warranty period
to all The Plug Appliances customers at a cost.
There will be a $85 service/diagnostic fee for all repair services not covered by a warranty.
Cost f parts will be determined by the technician; along with $35 per hour labor fee.
Customers can request a service appointment by calling the store at (216) 417-3634.
TERMS & CONDITIONS
The customer is responsible for reading the information
presented on this website.
Delivery must be secured within 5 business days of purchase.
An initial storage fee of $40 per piece on the first day and
$25 per piece a day will be accumulated
starting on the 6th day after purchases.
All fees will need to be paid prior to taking delivery.
